Quality Quotes by Phil Crosby

Phil Crosby

Improving quality requires a culture change, not just a new diet.

Culture

Improving

Quality

Phil Crosby

Quality has to be caused, not controlled.

Business

Causes

Quality

Phil Crosby

Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.

Hard Work

Quality

Thinking

Phil Crosby

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

Fabric

Organization

Quality

Phil Crosby

Quality management is needed because nothing is simple anymore, if indeed it ever was.

Management

Quality

Simple

Phil Crosby

Quality means conformance to requirements, not elegance.

Mean

Quality

Requirements

Phil Crosby

The cost of quality is the expense of doing things wrong.

Cost

Expenses

Quality

Phil Crosby

We must define quality as conformance to specifications if we are to manage it.

Ifs

Manage

Quality

Phil Crosby

When you’re out of quality, you’re out of business.

Culture

Quality

Service Culture

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Robert Rauschenberg

Brian Tracy

Jeremy Bentham

Jason Hartman

Rachel Kushner

Approach

Attacking

Attitude

Baby

Believe

Business

Careers

Causes

Change

Coaching

Coffee

Cost

Culture

Cute

Decision

Defects

Dignity

Discovery

Doubt

Drama

Editors

Effectiveness

Eliminating

Expenses

Fabric

Failure

Fear

First Time

Firsts

Hard Work

History

Hockey

Home

Ifs

Improving

Jobs

Knows

Levels

Mad

Manage

Management

Mean

Method

Mind

Mistake

Money

Moon

Needed

Needs

Noisy

Obvious

Organization

People

Preparation

Problem

Products

Quality

Requirements

Rules To Live By

Service Culture

Simple

Sports

Stories

Successful

Successful People

Thinking

Use

Wanted

When In Doubt

Wings

World

Wrong Decision

Zero

Zero Defects

Quality Quotes by Phil Crosby

Improving quality requires a culture change, not just a new diet.

Quality has to be caused, not controlled.

Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

Quality management is needed because nothing is simple anymore, if indeed it ever was.

Quality means conformance to requirements, not elegance.

The cost of quality is the expense of doing things wrong.

We must define quality as conformance to specifications if we are to manage it.

When you’re out of quality, you’re out of business.

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