Quotes by Masaaki Imai

Masaaki Imai

All of management’s efforts for Kaizen boil down to two words: customer satisfaction.

Effort

Satisfaction

Two

Control charts are one of the statistical tools for solving quality related problems.

Problem

Quality

Tools

I am beginning to see a large-scale introduction of various management tools, philosophies and practices in the service sectors and have a high hope that it will become a global trend.

Philosophy

Practice

Tools

I believe that management should focus on two particular areas. One is Gemba (shop floor) and the other is customer (not the shareholder).

Believe

Focus

Two

I have a theory that among the large Western companies (mostly American) the higher an executive is promoted, the more wisdom is lost and by the time he or she reaches the top becomes a complete idiot. Certainly they do not deserve the outrageous salary.

Idiot

Lost

Salary

It is impossible to improve any process until it is standardized. If the process is shifting from here to there, then any improvement will just be one more variation that is occasionally used and mostly ignored. One must standardize, and thus stabilize the process, before continuous improvement can be made.

Impossible

Shifting

Variation

Japanese management practices succeed simply because they are good management practices. This success has little to do with cultural factors. And the lack of cultural bias means that these practices can be – and are – just as successfully employed elsewhere.

Good Man

Mean

Practice

Kaizen is like a hotbed that nurtures small and ongoing changes, while innovation is like magma that appears in abrupt eruptions from time to time

Change

Innovation

Organization

Kaizen means ongoing improvement involving everybody, without spending much money.

Kaizen

Mean

Ongoing

Progress is impossible without the ability to admit mistakes.

Impossible

Mistake

Progress

Follow The Behaviour University in order to get the greatest quotes from the greatest people of all time so that you can tap into your own greatness.

Believe

Business

Change

Definitions

Effort

Focus

Good Man

Home

Idiot

Impossible

Improvement

Innovation

Introduction

Jobs

Kaizen

Keys

Long

Lost

Maintenance

Mean

Messages

Mistake

Next Steps

Ongoing

Organization

Philosophy

Practice

Problem

Problem Solving

Progress

Quality

Reason

Results

Salary

Satisfaction

Shifting

Taken

Tools

Toyota

Two

Variation

The Future Blueprint

Tool

The Home Therapist: Anti Anxiety

Tool

The Autobiography

Tool

The Behaviour Diary

Tool

The Dating Diary

Tool

The Relationship Therapist

Tool

Quotes by Masaaki Imai

Masaaki Imai

All of management’s efforts for Kaizen boil down to two words: customer satisfaction.

Control charts are one of the statistical tools for solving quality related problems.

I am beginning to see a large-scale introduction of various management tools, philosophies and practices in the service sectors and have a high hope that it will become a global trend.

I believe that management should focus on two particular areas. One is Gemba (shop floor) and the other is customer (not the shareholder).

I have a theory that among the large Western companies (mostly American) the higher an executive is promoted, the more wisdom is lost and by the time he or she reaches the top becomes a complete idiot. Certainly they do not deserve the outrageous salary.

Japanese management practices succeed simply because they are good management practices. This success has little to do with cultural factors. And the lack of cultural bias means that these practices can be – and are – just as successfully employed elsewhere.

Kaizen is like a hotbed that nurtures small and ongoing changes, while innovation is like magma that appears in abrupt eruptions from time to time

Kaizen means ongoing improvement involving everybody, without spending much money.

Progress is impossible without the ability to admit mistakes.

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Topics by Masaaki Imai

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The Future Blueprint

The Home Therapist: Anti Anxiety

The Autobiography

The Behaviour Diary

The Dating Diary

The Relationship Therapist

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