Quotes by Lou Gerstner

Lou Gerstner

A lot of people saved IBM. Yes, I was the leader of that team but I could never have done it without a group of IBMers helping me.

Leader

People

Team

Computers are magnificent tools for the realization of our dreams, but no machine can replace the human spark of spirit, compassion, love, and understanding.

Compassion

Dream

Inspirational

Customer complaints are the schoolbooks from which we learn.

Inspirational Customer Service

Inspirational Service

Service Culture

Every now and then, a technology comes along that is so profound, so powerful, so universal, that its impact will change everything. It will transform every institution in the world. It will create winners and losers, will change the way we do business, the way we teach our children, communicate and interact as individuals.

Children

Powerful

Technology

Everything starts with the customer.

Customer Experience

Customers

Great Customer Service

Fixing culture is the most critical − and the most diﬃcult − part of a corporate transformation… In the end, management doesn’t change culture. Management invites the workforce itself to change the culture.

Culture

Fixing

Management

For the first month, I listened, and I tried very hard not to draw conclusions

Firsts

Listening

Months

I came to see, in my time at IBM, that culture isn’t just one aspect of the game; it is the game.

Aspect

Culture

Games

I don’t want to use the word reorganization. Reorganization to me is shuffling boxes, moving boxes around. Transformation means that you’re really fundamentally changing the way the organization thinks, the way it responds, the way it leads. It’s a lot more than just playing with boxes.

Change

Mean

Moving

I firmly believe that IBM’s size can be used to its advantage.

Believe

Size

Used

Follow The Behaviour University in order to get the greatest quotes from the greatest people of all time so that you can tap into your own greatness.

Accomplish

Activity

Agency

Air

Ark

Aspect

Believe

Bridges

Building

Business

Cambridge University

Change

Children

Chinese

Coffee

College

Comfortable

Commitment

Company

Compassion

Computer

Culture

Customer Experience

Customers

Cynical

Deals

Different

Doe

Dream

Ends

Enormous

Excellence

Firsts

Fixing

Form

Games

Giving

Goal

Goes On

Great Customer Service

Helping

I Have Learned

Ibm

Important

Innovation

Inspirational

Inspirational Customer Service

Inspirational Service

Integrated

Involvement

The Future Blueprint

Tool

The Home Therapist: Anti Anxiety

Tool

The Autobiography

Tool

The Behaviour Diary

Tool

The Dating Diary

Tool

The Relationship Therapist

Tool

Quotes by Lou Gerstner

Lou Gerstner

A lot of people saved IBM. Yes, I was the leader of that team but I could never have done it without a group of IBMers helping me.

Computers are magnificent tools for the realization of our dreams, but no machine can replace the human spark of spirit, compassion, love, and understanding.

Customer complaints are the schoolbooks from which we learn.

Everything starts with the customer.

Fixing culture is the most critical − and the most diﬃcult − part of a corporate transformation… In the end, management doesn’t change culture. Management invites the workforce itself to change the culture.

For the first month, I listened, and I tried very hard not to draw conclusions

I came to see, in my time at IBM, that culture isn’t just one aspect of the game; it is the game.

I don’t want to use the word reorganization. Reorganization to me is shuffling boxes, moving boxes around. Transformation means that you’re really fundamentally changing the way the organization thinks, the way it responds, the way it leads. It’s a lot more than just playing with boxes.

I firmly believe that IBM’s size can be used to its advantage.

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Topics by Lou Gerstner

Popular Tools

The Future Blueprint

The Home Therapist: Anti Anxiety

The Autobiography

The Behaviour Diary

The Dating Diary

The Relationship Therapist

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